One agent per hotel, on every channel, wired to its PMS.
Guests write and call wherever they like. Each hotel gets one agent that answers all of it with the same information, books through the hotel's own system, and shows every conversation to its staff.
How the pieces connect
Channels
Live today, each on the hotel's own number, account or website.
- PhoneInbound calls with Deepgram speech recognition and ElevenLabs or Freya voices. Transfers to your desk on request.
- WhatsAppMeta's WhatsApp Cloud API, mostly through Coexistence, so staff keep the WhatsApp Business app.
- InstagramDirect messages to the hotel's account.
- Web chatOne script tag on the hotel's site, no build step.
The staff panel
Hotel staff see every conversation, pause the agent, reply, and edit what the agent knows about the hotel. A read-only role is there for anyone who only needs to watch.
Beyond hotels: the same platform is in a pilot with a coffee chain, as a branch finder, an e-mail channel and a phone line.