Every conversation, kept where your staff can read it.
The staff panel records each thread as it happens. Here is what it holds today, under its own (Turkish) names.
Panel sections
- Genel BakışOverview. The day at a glance.
- KonuşmalarConversations. Every thread, by channel, including phone-call summaries.
- TaleplerRequests. What guests asked the agent to note for the desk.
- MaliyetCost. What each conversation cost to answer.
- RaporlarReports. Trends across channels and languages.
Screenshots of the panel will show the demo hotel's data, with the hotel name visible. The panel interface is in Turkish today.