Your staff keep their WhatsApp. The agent covers the rest.
Reservoice joins the hotel's existing WhatsApp Business number and its Instagram account. Staff carry on in the apps they already use; the agent answers whenever nobody at the desk has.
A staff reply takes the conversation over.
The agent pauses on that thread, and only that thread, until your staff hand it back from the panel.
WhatsAppEN
Asistan bu konuşmayı yönetiyor
Asistan duraklatıldı — misafire siz yanıt veriyorsunuz
- GuestGood evening. We land at Sabiha Gökçen around midnight on Friday. Can we still check in?
- AdaGood evening. Late arrivals can check in; it is enough to note it on the booking…
- GuestCould someone at the desk confirm a late check-out for Sunday?
- Your front desk replied from the WhatsApp Business app. The assistant pauses on this conversation.
Asistanı devreye alHand the conversation back when you're done.
The staff panel is in Turkish today. "Konuşmalar" is Conversations; "Asistan bu konuşmayı yönetiyor" means the assistant is handling the conversation; "Asistan duraklatıldı — misafire siz yanıt veriyorsunuz" means it is paused and you are replying; "Asistanı devreye al" hands it back.
The details.
What messaging does today.
- WhatsAppMeta's WhatsApp Cloud API, through Coexistence where possible, so the hotel keeps its number and the Business app.
- InstagramDirect messages to the hotel's account get the same answers.
- TakeoverA reply from the hotel's staff pauses the agent on that conversation. A hotel can switch this off.
- BookingsLive availability and reservations on SistemOtel and ElektraWeb, a pre-filled booking link on HotelRunner.
- Each message onceRetries from Meta are recognised, so a guest never gets the same answer twice.