KVKK information notice
Provisional text, prepared before legal review. It describes what this site and the demo channels actually do today.
This notice is given under Article 10 of Türkiye's Personal Data Protection Law No. 6698 ("KVKK"). It applies to personal data processed through reservoice.com and the Reservoice demo channels. The Turkish version is the governing text; this English version is provided for convenience.
1. Data controller
The data controller is Reservoice. Contact for everything in this notice: privacy@reservoice.com. Hotels that use Reservoice are the controllers of their own guests' data and are not covered here.
2. Data processed and purposes
- Identity and contact (name, e-mail, phone if given, hotel name): to answer your inquiry and arrange a demo.
- Inquiries and messages (what you write in the contact form, e-mail and the demo channels): to answer you; in the demo chat, to generate replies and improve the demo.
- Call data (the calling number, the call audio while the call lasts, a written summary): to run the demo call and follow up on your interest.
- Social media (your Instagram username and messages to @reservoice.ai): to answer as the demo hotel.
- Transaction security (IP address, browser, requested page; a random session id in the demo chat): to deliver the site and prevent abuse.
- Appointments (what you enter in Calendly): to hold the demo meeting.
3. Collection method and legal grounds
Data is collected electronically, partly by automated means, through the contact form, the demo chat, the demo phone line, Instagram, e-mail and Calendly. Legal grounds: KVKK Art. 5(2)(c), establishing a contract (inquiries, demo bookings); Art. 5(2)(f), our legitimate interest (demo calls, Instagram, e-mail, transaction security); Art. 5(1), explicit consent (the demo chat, which does not start without it).
4. Transfers
We transfer data only to the service providers listed in the Turkish version and in our privacy notice: in Türkiye, Ultrahost (hosting), NetGSM (telephony) and Freya (voice); abroad, OpenAI, Resend, Google Workspace, LiveKit, Deepgram, ElevenLabs, Meta Platforms and Calendly. Transfers abroad follow KVKK Art. 9: appropriate safeguards such as standard contracts with the provider or, where none is available, your explicit consent under Art. 9(6). Data may also be disclosed to authorised public bodies where the law requires.
5. Retention
Inquiries and e-mails: up to 24 months after the last exchange. Demo conversations, call summaries and Instagram demo messages: up to 12 months. Demo appointments: at most 24 months. Application logs: until the application is next updated; no access logs of page views are kept. Expired data is deleted, destroyed or anonymised.
6. Your rights (KVKK Art. 11)
You may learn whether your data is processed and request information about it; learn the purpose and whether it is used accordingly; know the third parties it is transferred to in Türkiye or abroad; request correction, deletion or destruction and notification of these to recipients; object to a result against you arising solely from automated analysis; and claim compensation for damage from unlawful processing. You may withdraw consent at any time.
7. How to apply
Send your request with information that lets us verify your identity to privacy@reservoice.com. We answer free of charge within thirty days at the latest. If your request is refused, the answer is insufficient or not given in time, you may complain to the Personal Data Protection Board (KVKK Kurulu).